Shipping policy

Shipping Policy

At elfbarsgvape.com, we are committed to providing fast and reliable doorstep delivery across Singapore. We offer multiple daily delivery windows to ensure your order arrives at your convenience.

1. Scheduled Delivery Windows

To fit your busy schedule, we offer three dedicated delivery slots every day. Please indicate your preferred timing when placing your order:

  • Afternoon Slot: 1:00 PM – 3:00 PM

  • Evening Slot: 6:00 PM – 9:00 PM

  • Late Night Slot: 8:00 PM – 12:00 AM (Midnight)

2. Delivery Fees & Free Shipping

We provide premium delivery services with the following rate structure:

  • Orders $220 and Above: You are eligible for FREE Standard Delivery islandwide.

  • Orders Below $220: A standard delivery fee applies.

    Note: Please consult your WhatsApp representative for the exact delivery rate based on your specific location and urgency.

3. Order Coordination & Dispatch

To ensure the fastest dispatch and seamless coordination with our local couriers:

  • Slot Confirmation: After placing your order, please confirm your selected time slot with your dedicated representative on WhatsApp.

  • Streamlined Logistics: Direct WhatsApp communication allows our team to prioritize your parcel and provide the most accurate Arrival Time (ETA).

4. Real-Time Support & Delivery Updates

We understand that timing is everything. For live tracking or urgent changes to your delivery address:

  • Priority Support: Reach out directly via wa.link/mvapesg.

  • Communication Policy: We do not recommend email for delivery-related inquiries, as response times are significantly longer. Our WhatsApp team is available for immediate assistance.