Refund policy

Refund & Exchange Policy

At elfbarsgvape.com, we stand behind the quality of our products. To ensure a fair and efficient process for all customers, please adhere to the following guidelines regarding defective items and exchanges.

1. Defective or Incorrect Items (7-Day Warranty)

If you receive an item that is faulty, damaged, or incorrect, please notify us via WhatsApp within the specified timeframes to qualify for a resolution:

• Reported within 48 Hours: We offer a one-to-one exchange, free of charge.

• Reported between Days 3 to 7: Exchanges are still available, but a delivery fee of $15 - $20 will be charged to cover logistical costs.

2. Strict Policy Deadline

• After 7 Days: No exchanges or refunds will be accepted once 7 days have passed from the delivery date. We strongly recommend inspecting your items immediately upon receipt.

3. How to Submit a Request

To ensure the fastest response, all claims are processed exclusively via WhatsApp. Email or social media requests may experience significant delays.

• Direct Support: Please contact the same representative who handled your initial order.

• Quick Access: Click here to chat: wa.link/mvapesg

• Requirements: You must provide clear photos or a short video demonstrating the defect for verification purposes.

4. Eligibility Criteria

To be eligible for an exchange, items must meet the following conditions:

• Must be in original, unused condition.

• Must include all original packaging, accessories, and tags.

• Items showing signs of physical damage caused by misuse (e.g., dropping or water damage) are not covered.